HELP CENTRE
Frequently asked questions
Everything you need to know about booking a private airport transfer with EasyTaxis across Turkey.
Booking & prices
How do I book an airport transfer?
Choose your airport and destination, enter your flight details and travel date, and pick a vehicle. You get a fixed, all-in price straight away and your booking is confirmed by email and WhatsApp within minutes.
Are your prices fixed?
Yes. The price you see when you book is the full price for your route and vehicle — no meter, no night tariff and no luggage surcharge.
Do return trips get a discount?
Yes — return bookings receive a 10% discount on the total transfer price. Just add your return date and time when you book.
Can I change or cancel my booking?
You can change or cancel free of charge up to 24 hours before your pickup and receive a full refund. For changes closer to pickup, message us and we will do our best to help.
How far in advance should I book?
We recommend booking at least 24 hours before your flight so we can confirm the right vehicle and driver. Last-minute bookings are often possible too — contact us on WhatsApp to check availability.
At the airport
Where will I meet my driver?
Your driver or local operator representative waits inside the arrivals hall holding a board with your name, right after you clear passport control and collect your baggage.
What happens if my flight is delayed?
We track your flight number in real time, so a late or early landing automatically moves your pickup. You will not pay extra for a delay that was outside your control.
How long is the waiting time included?
Up to 60 minutes after landing at the airport, and 15 minutes for hotel and address pickups on the return leg.
What if I can’t find my driver?
Message us on WhatsApp and we will connect you with your driver immediately. Our support line is available 24/7 in English and Turkish.
Vehicles, passengers & luggage
What vehicles do you offer?
Comfortable sedans for couples and small groups, Mercedes Vito vans for families, business-class V-Class for premium travel, and minibuses for larger parties. You choose the vehicle when you book.
Do you provide child seats?
Yes — free child and booster seats are available on request for private transfers. Just add a note with your children’s ages when you book.
How much luggage can I bring?
A standard sedan takes 2–3 suitcases, and a Vito van up to 6. If you are travelling with extra luggage, golf clubs or sports equipment, let us know and we will assign a suitable vehicle.
Can you handle large groups?
Yes. For groups we provide minibuses and can arrange multiple vehicles travelling together. Message us with your group size for a tailored quote.
Payment, company & support
How can I pay?
You can pay securely online when you book, or in cash to your driver on the day. The price is the same either way.
Which airports and areas do you cover?
We provide transfers from Antalya (AYT), Milas-Bodrum (BJV), Dalaman (DLM), Izmir (ADB) and Istanbul (IST) airports to resorts, hotels, villas and marinas across Turkey.
Is EasyTaxis a registered company?
Yes. EasyTaxis is operated by Easy Way Mobility Group LTD, a UK-registered company (Company No. 16426645), working directly with licensed local operators in Turkey. We are not a marketplace.
How can I contact you?
Our team is available 24/7. Message us on WhatsApp at +90 546 896 48 20 for prices, route details or any special request.